Floor drains that are backing up can be the result of either a local stoppage or maybe a symptom of a bigger one. Because the floor drain is usually the lowest drain in the building, it will be the first to back up if there is a main line or branch line clog. To check which kind of clog it is, have someone flush a toilet. If you see water coming up through the floor drain after the toilet is flushed, most likely you have a main line clog. If flushing the toilet doesn’t effect the floor drain, then try running some water in your kitchen and / or laundry drain. If these efforts cause water to come up, then you have a local stoppage between the building sewer (the drain that takes all waste out to the street), and the sink or laundry drain.
If water only comes up when pouring it directly into the floor drain, the problem is local and most likely right under the floor drain strainer, at the bottom of the p-trap. If you want to try and clear it yourself, try a wet - vac to see if you can get the debris out of the p-trap, down below the top of the floor drain top. It’s not uncommon for dirt to build up in these traps and depending on the age of the stoppage, a wet - vac just might do the trick.
Whatever the reason your floor drain is backing up, we're there for you if you need us! We are available 24/7 and you’ll never talk to an answering machine. We answer our own phone and are available 7 days a week with no extra charge for weekends (excluding major holidays).